Affinity Family Medicine operates an appointment and walk-in system. A standard appointment is usually adequate to deal with most health issues. If you are making an appointment for an insurance or employment medical, procedure or complex/ multiple medical problems, please book a longer appointment.
Please ensure a separate appointment is made for each family member.
Appointments are made at 15-minute intervals so you can normally expect to spend that long with your doctor.
Appointment slots are held aside each day for same-day urgent reviews, walk-ins or sick children.
An Online Appointments facility is now available through our website www.affinitymedical.com.au
SAME DAY POLICY
If you or someone you know is unwell enough to call us, we know you’ll want to see a doctor right away. That’s why we have a same day policy (or next available appointment *note below). The appointment may not be with your usual doctor, and a wider variety of available times will be disclosed dependent on the time of day we are first notified of your desire to book an appointment, but we always do our best to accommodate your unique needs.
*Please note from time to time there are emergencies, and on rare occasions, this policy may not apply.
AFTER HOURS CARE
The practice is open Monday to Friday between 8 am to 5 pm.
Should you require health care outside these hours, please telephone 13HEALTH or 13 43 25 84. If it is an emergency, please present to the Proserpine Hospital. If you would like to phone ahead, their telephone number is 07 4813 9400. Please present to the hospital with the items listed in this link www.mackay.health.qld.gov.au/patients-and-visitors/emergencies/
We know it can be difficult sometimes to remember appointments. Our patients are reminded to attend appointments by SMS or phone call.
No one likes to be kept waiting. Our staff respect this and try to adhere to appointment times. The unpredictable nature of a medical practice means that consultations sometimes last longer than anticipated. We sincerely regret any inconvenience caused to patients when we are behind schedule.
Please feel free to phone our surgery to check whether your appointment will be on time. Reception staff will also try to phone you advising of any delay. An SMS will be sent to you five minutes before your appointment.
At any time you can swipe your card at the kiosk to find out how your doctor is running.
If you require any assistance, please consult our friendly staff.
In order to monitor your health and fulfil our ethical and legal responsibilities, we require that you attend your doctor (or if your usual doctor is not available, one of the other doctors) in order to receive further prescriptions for your medications.
A certificate may only be issued after an examination by a doctor, so please make an appointment for this.
It is the policy of this practice to have all patients return for a consultation for their results. In certain circumstances, the nurse will be authorised to give results over the phone.